Client Advisor Knowledge Assist

Keywords

4 "name": "Client Advisor Knowledge Assist",Saved payload input/systems/client-advisor-knowledge-assist.jsonIn Saidot https://app-demo.saidot.ai/govern/s/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2qGET https://app-demo.saidot.ai/api/v1/space/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2q?humanReadable=trueDepartment: General
12 "roleNames": ["Deployer"],Saved payload input/systems/client-advisor-knowledge-assist.jsonIn Saidot https://app-demo.saidot.ai/govern/s/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2qGET https://app-demo.saidot.ai/api/v1/space/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2q?humanReadable=trueOrganisation role: Deployer
22 "industryNames": ["Government and public administration"],Saved payload input/systems/client-advisor-knowledge-assist.jsonIn Saidot https://app-demo.saidot.ai/govern/s/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2qGET https://app-demo.saidot.ai/api/v1/space/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2q?humanReadable=trueIndustry: Government and public administration
25 "functionNames": ["Customer service"],Saved payload input/systems/client-advisor-knowledge-assist.jsonIn Saidot https://app-demo.saidot.ai/govern/s/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2qGET https://app-demo.saidot.ai/api/v1/space/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2q?humanReadable=trueFunction: Customer service
28 "typeNames": ["Generative AI"],Saved payload input/systems/client-advisor-knowledge-assist.jsonIn Saidot https://app-demo.saidot.ai/govern/s/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2qGET https://app-demo.saidot.ai/api/v1/space/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2q?humanReadable=trueSystem type: Generative AI
31 "capabilityNames": ["Information retrieval", "Question answering"],Saved payload input/systems/client-advisor-knowledge-assist.jsonIn Saidot https://app-demo.saidot.ai/govern/s/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2qGET https://app-demo.saidot.ai/api/v1/space/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2q?humanReadable=trueCapabilities: Information retrieval
31 "capabilityNames": ["Information retrieval", "Question answering"],Saved payload input/systems/client-advisor-knowledge-assist.jsonIn Saidot https://app-demo.saidot.ai/govern/s/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2qGET https://app-demo.saidot.ai/api/v1/space/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2q?humanReadable=trueCapabilities: Question answering
53 "lifecycleStage": "Verification_and_validation",Saved payload input/systems/client-advisor-knowledge-assist.jsonIn Saidot https://app-demo.saidot.ai/govern/s/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2qGET https://app-demo.saidot.ai/api/v1/space/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2q?humanReadable=trueLifecycle: Verification and validation

4 "name": "Client Advisor Knowledge Assist",Saved payload input/systems/client-advisor-knowledge-assist.jsonIn Saidot https://app-demo.saidot.ai/govern/s/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2qGET https://app-demo.saidot.ai/api/v1/space/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2q?humanReadable=trueDepartment: General
12 "roleNames": ["Deployer"],Saved payload input/systems/client-advisor-knowledge-assist.jsonIn Saidot https://app-demo.saidot.ai/govern/s/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2qGET https://app-demo.saidot.ai/api/v1/space/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2q?humanReadable=trueOrganisation role: Deployer
22 "industryNames": ["Government and public administration"],Saved payload input/systems/client-advisor-knowledge-assist.jsonIn Saidot https://app-demo.saidot.ai/govern/s/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2qGET https://app-demo.saidot.ai/api/v1/space/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2q?humanReadable=trueIndustry: Government and public administration
25 "functionNames": ["Customer service"],Saved payload input/systems/client-advisor-knowledge-assist.jsonIn Saidot https://app-demo.saidot.ai/govern/s/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2qGET https://app-demo.saidot.ai/api/v1/space/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2q?humanReadable=trueFunction: Customer service
28 "typeNames": ["Generative AI"],Saved payload input/systems/client-advisor-knowledge-assist.jsonIn Saidot https://app-demo.saidot.ai/govern/s/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2qGET https://app-demo.saidot.ai/api/v1/space/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2q?humanReadable=trueSystem type: Generative AI
31 "capabilityNames": ["Information retrieval", "Question answering"],Saved payload input/systems/client-advisor-knowledge-assist.jsonIn Saidot https://app-demo.saidot.ai/govern/s/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2qGET https://app-demo.saidot.ai/api/v1/space/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2q?humanReadable=trueCapabilities: Information retrieval
31 "capabilityNames": ["Information retrieval", "Question answering"],Saved payload input/systems/client-advisor-knowledge-assist.jsonIn Saidot https://app-demo.saidot.ai/govern/s/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2qGET https://app-demo.saidot.ai/api/v1/space/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2q?humanReadable=trueCapabilities: Question answering
53 "lifecycleStage": "Verification_and_validation",Saved payload input/systems/client-advisor-knowledge-assist.jsonIn Saidot https://app-demo.saidot.ai/govern/s/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2qGET https://app-demo.saidot.ai/api/v1/space/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2q?humanReadable=trueLifecycle: Verification and validation

How does this system work?

What this system is for, who is responsible for it, and what using it affects. The same summary is offered for every system in the register.

6 "intendedPurpose": "Client Advisor Knowledge Assist is a generative-AI tool that helps agents find more accurate and…Saved payload input/systems/client-advisor-knowledge-assist.jsonIn Saidot https://app-demo.saidot.ai/govern/s/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2qGET https://app-demo.saidot.ai/api/v1/space/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2q?humanReadable=true

Overview

Intended purpose

Client Advisor Knowledge Assist is a generative-AI tool that helps agents find more accurate and faster responses to customer queries. It provides a more intuitive interface for engaging with operational guidance, giving a natural-language answer to a specific request and linking to the original guidance the response is based on, which is written by content designers and signed off by legal and policy experts to ensure reliability and accuracy.

customFields — key "benefits"62 "key": "benefits",Saved payload input/systems/client-advisor-knowledge-assist.jsonIn Saidot https://app-demo.saidot.ai/govern/s/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2qGET https://app-demo.saidot.ai/api/v1/space/cmljioupg01eq8t7m0sagltsk/systems/cms681wr100022j01plv5vf2q?humanReadable=true

Benefits

Increases the efficiency of client advisors and reduces time spent finding guidance on IKM.
Improves the accuracy of information provided by client advisors to clients.
Increases confidence amongst client advisors that the information they provided is correct and up to date, reducing the need for workarounds and ""unofficial"" guidance.
All of the above will improve customer experience for clients and user experience for client advisors. Note that for the proof of concept, this will be tested using fictional scenarios offline, not with real clients.